REFUNDS
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as newspapers or magazines cannot be returned.
Additional non-returnable items:
Gift cards
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@rearwindoweditions.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@rearwindoweditions.com and send your item to:
Rear Window Editions, The Engine House, Islington Mill Studios, James Street, Salford, UK, M3 5HW
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to:
Rear Window Editions, The Engine House, Islington Mill Studios, James Street, Salford, UK, M3 5HW
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All goods bought from our shop are shipped via Royal Mail.
We dispatch to the shipping address that you supply when placing the order. We aim to process and ship goods quickly and within 5 working days. Rear Window Editions is not responsible for local or international shipping delays such as holidays, strike days or customs delays. Rear Window Editions is not responsible for any additional customs duties or taxes (please note that orders to the EU will incur VAT and postal service admin charges upon delivery which are the buyers responsibility). Rear Window Editions is not responsible for any stolen, lost or damaged shipments. You, the buyer, assume responsibility of claims made with the shipping carrier. If you need to changed and order address or have special shipping requirements please send all information to hello@rearwindoweditions.com